How PreShyft works

Your manager invites you by email. The link in that email is what creates your account — you set a password and you are in. You do not pay for anything; your restaurant has already bought your seat.

A course is a series of chapters. Each chapter is a set of videos, and most chapters end in a short quiz. You can stop and come back: your place is remembered per course, so taking two courses does not mix them up.

When you have worked through the chapters there is a final exam. You need 70% to pass. Passing issues your certificate, which you can open and share from your dashboard.

You get two attempts at the final exam at no cost. If you have used both and still need another, a retake can be purchased — the exam page tells you which of these you are about to do before you start, not after.

Your dashboard is your restaurant: who works there, how far each person has got, and how many seats you have left.

Buy seats before inviting staff. One seat is one member of staff in one course, and inviting somebody spends a seat in each course you tick for them — so your servers cannot be invited before there are seats to spend in that course. This is why the checklist on your dashboard puts buying first.

Managers do not use seats. You can invite your management team before buying anything; only the people taking the course hold a seat.

Invite your staff by email. Somebody who has not accepted yet still holds their seat: the seat is spent when you invite, not when they sign in. If somebody leaves before accepting, revoking the invitation gives the seat back.

Other managers see the same screen you do. One of them is the Head Manager, and there is a limit of five managers per restaurant including them — that cap, not seats, is what limits how many you can add.

You can watch any chapter yourself without spending a seat. Worth doing before you ask your staff to.

A company owns its restaurants. Each restaurant keeps its own staff, its own seats and its own progress — they are not a shared pool, so one restaurant cannot enroll people on another's seats.

Add your restaurants, then give each one a manager. The manager invites their own staff, which is the point: you should not have to type in every server yourself.

Payment Assignment is set when the company is set up. Either the company buys seats centrally for each restaurant, or each restaurant buys its own. That choice decides which screen the Buy button appears on, and it is stored per restaurant.

Your dashboard lists every restaurant with its scores, and you can open any of them and see exactly what its manager sees.

A holding sits above companies. Use it when you own more than one operating company and want to see them together.

The shape is: a holding owns companies, a company owns restaurants, a restaurant has staff. Add your companies from the holdings screen, then invite an administrator to each — they set up that company's restaurants from there.

A holding does not buy seats. Seats belong to a restaurant, so they are always bought by the company or the restaurant, never at the holding level. The holdings screen shows you the totals; the buying happens below it.

A seat is one person's access to one course. Seats are bought for a restaurant and for a course — Service 101 or Cocktails & Spirits 101 — not for a company or a holding, and they stay with that restaurant. A seat is $25.

Each restaurant needs a Business Account first: a one-time setup fee of $249 for your first restaurant and $199 for each one after it. The account includes the restaurant's manager dashboard for a year; renewal is $79 a year after that. If it lapses, your staff can still finish their courses and unused seats can still be used, but the dashboard closes, and reopening it costs the $79 renewal, not a new setup fee.

Inviting a member of staff spends one seat in each course you tick for them, and it is spent immediately. That is deliberate — it means the seat you were shown as available really is yours, rather than being taken by somebody else between you inviting two people.

Inviting a manager or an administrator spends nothing. Seats are for the people taking the courses.

Payment is by card, handled by Stripe. PreShyft never sees your card details. If you have a discount code, there is a field for it at checkout.